Free CritiCall Practice Test : Exam Questions & Study Guide
Passing the CritiCall assessment test is the critical first step toward a rewarding career in emergency communications. Agencies nationwide use this pre-employment evaluation to measure the speed, accuracy, and multi-tasking abilities required for 911 dispatchers. Our CritiCall test prep free resources simulate the high-pressure environment of the actual exam.
Whether you need to improve your CritiCall typing test speed or master data entry scenarios, our comprehensive guide covers every module. Start your preparation with our CritiCall practice test free questions designed to help you ace the CritiCall dispatcher test on your first attempt.
CritiCall Exam Fact: The test is modular, meaning agencies can select specific sections to administer. However, core modules like data entry, typing, and call handling are almost always included in every CritiCall test session.
Free CritiCall Practice Test Questions
Prepare for your assessment with our targeted CritiCall practice test modules. Each quiz focuses on a specific skill set required for the CritiCall exam.
CritiCall Exam Flashcards
Quick review for key dispatcher concepts
CritiCall Exam Study Guide
Master the essentials of the CritiCall examination with our comprehensive guide. From understanding the CritiCall test format to preparing for specific modules like the CritiCall typing test, we cover everything you need to know.
| What is the CritiCall exam? | The CritiCall exam is a computerized pre-employment test used by public safety agencies to assess skills required for 911 dispatchers and call takers. It measures typing speed, data entry, multi-tasking, and decision-making abilities. |
| Who needs to take the CritiCall test? | Applicants for emergency dispatcher, 911 operator, and call taker positions at police, fire, and EMS agencies typically must pass the CritiCall test as part of the hiring process. |
| Is the CritiCall test hard? | The CritiCall assessment test can be challenging due to its fast pace and multi-tasking requirements. Success depends on strong typing skills, quick thinking, and the ability to process audio information accurately. |
| What is a good CritiCall score? | Passing scores for the CritiCall exam vary by agency, but most require a minimum typing speed of 35 WPM and 70-80% accuracy on other modules. Higher scores improve your ranking in the hiring pool. |
| How many questions are on the CritiCall test? | The CritiCall test consists of multiple modules, ranging from 15 to over 20 sections. The exact number of questions varies, but expect a session lasting 2 to 3 hours. |
| What modules are on the CritiCall exam? | Common CritiCall exam modules include data entry, typing, call summarization, map reading, spelling, sentence clarity, memory recall, and cross-referencing. |
| Is the CritiCall test multiple choice? | Many sections of the CritiCall test are multiple-choice, such as reading comprehension and math. However, data entry and typing modules require direct input of information. |
| How long is the CritiCall test? | Candidates should allocate 2 to 3 hours for the complete CritiCall examination. The time depends on the specific modules selected by the hiring agency. |
| How do I register for the CritiCall exam? | Registration for the CritiCall exam is handled by the hiring agency. After submitting your job application, qualified candidates receive an invitation to schedule the test. |
| Where can I take the CritiCall test? | The CritiCall test is administered at the hiring agency's facility or a designated testing center. It is a proctored exam taken on a computer. |
| What is the CritiCall exam cost? | There is typically no fee for candidates to take the CritiCall exam. The hiring agency covers the cost of testing as part of their recruitment process. |
| What do I need for CritiCall registration? | You will need a valid government-issued ID and your invitation letter or email from the agency to check in for the CritiCall test. |
| When do I get my CritiCall results? | Most agencies provide CritiCall test results immediately after completion or within a few days. You will receive a pass/fail notification and possibly a breakdown of your scores. |
| What happens if I fail the CritiCall exam? | If you fail the CritiCall exam, the agency's policy determines if and when you can retake it. Some agencies allow a retest after 30 days or 6 months. |
| How is the CritiCall test scored? | The CritiCall test scores are based on accuracy and speed. Keyboarding is measured in keystrokes per hour (KPH) or words per minute (WPM), while other sections use percentage correct. |
| Do CritiCall scores expire? | CritiCall exam scores are generally valid only for the specific application cycle with that agency. However, some agencies may accept recent passing scores from other departments. |
| How to study for the CritiCall exam? | Use CritiCall practice test resources to improve typing speed and data entry accuracy. Practice listening to audio and typing simultaneously to build multi-tasking skills. |
| What is the best CritiCall study guide? | A comprehensive CritiCall study guide covers all potential modules, including map reading and call summarization. Look for guides that offer realistic practice simulations. |
| Can I use a calculator on the CritiCall test? | Calculator usage on the CritiCall exam depends on agency rules. Some allow it for the math section, while others require mental math or provide an on-screen calculator. |
| Tips for the CritiCall typing test? | Focus on accuracy over raw speed for the CritiCall typing test. Errors can significantly lower your score. Practice using the number pad for data entry. |
CritiCall Test Format & Modules
The CritiCall test is modular, meaning agencies can customize it. However, the CritiCall dispatcher test typically includes these core sections designed to evaluate dispatcher readiness.
Measures speed and accuracy entering names, addresses, and VINs. The CritiCall typing test is critical.
- Topics: Data Entry, Typing Speed (WPM/KPH)
- Questions: Continuous Input
Tests ability to choose the correct emergency unit (Police, Fire, EMS) based on scenarios.
- Topics: Emergency Classification, Prioritization
- Questions: 20-30 Scenarios
Evaluates spatial orientation and ability to find the most direct route on a map.
- Topics: Street Maps, Route Planning
- Questions: 15-20 Questions
Tests recognition of correct spelling and comprehension of written policies.
- Topics: Spelling, Reading Comprehension
- Questions: 20-25 Questions
Basic arithmetic and logical reasoning needed for resource allocation.
- Topics: Basic Math, Probability
- Questions: 15-20 Questions
Tests short-term memory recall of names, numbers, and facts from audio clips.
- Topics: Short-term Memory, Note Taking
- Questions: 10-15 Scenarios
The CritiCall exam heavily weighs multi-tasking. Practice listening to news broadcasts while typing what you hear to simulate the audio data entry module. Accuracy is just as important as speed.
CritiCall Score Calculator
Estimate your CritiCall test score based on practice performance.
CritiCall Dispatcher Salary
Passing the CritiCall exam opens the door to stable government employment.
| Experience Level | Annual Salary | Monthly Income | Typical Timeline |
|---|---|---|---|
| Trainee | $35,000 | $2,916 | 0-1 Years |
| Dispatcher I | $42,000 | $3,500 | 1-3 Years |
| Dispatcher II | $48,500 | $4,041 | 3-5 Years |
| Senior Dispatcher | $58,000 | $4,833 | 5-8 Years |
| Supervisor | $72,000+ | $6,000+ | 8+ Years |
Demand for 911 dispatchers remains strong. Passing the CritiCall exam is your ticket to a secure career with government benefits and pension opportunities.
How to Become a 911 Dispatcher
The journey to becoming a dispatcher begins with the CritiCall dispatcher exam. Follow this timeline to navigate the hiring process.
- Application - Submit application to local Police, Fire, or EMS agency.
- CritiCall Exam - Pass the CritiCall assessment test with passing scores.
- Interview - Complete an oral board interview with agency leadership.
- Background Check - Undergo a thorough background investigation.
- Psych/Medical - Pass psychological and medical evaluations.
- Hiring - Receive conditional job offer and start date.
- Training - Complete academy training and on-the-job training (OJT).
CritiCall Test Costs
Good news for candidates: the CritiCall exam typically has no direct cost to you. The hiring agency usually covers all testing fees.
Because the CritiCall test is a pre-employment assessment, agencies view it as a recruitment cost. You will rarely be asked to pay to take the exam.
CritiCall Career Opportunities
Passing the CritiCall exam qualifies you for various emergency communication roles.
CritiCall Testing Contacts
For official information about the CritiCall test, contact these organizations.
Website: Check Local City Site
Services: Exam Administration
Contact: HR Department
Always contact the specific agency you are applying to for exact CritiCall exam requirements and testing dates. TestGenius provides the software, but agencies administer the test.
CritiCall Test Day Checklist
Ready to Pass the CritiCall?
Join thousands of successful dispatchers who passed their CritiCall exam using our free resources. Start your preparation now!
START FREE CRITICALL PRACTICE TESTCritiCall Renewal Requirements
The CritiCall test itself is a pre-employment assessment and typically does not require renewal once hired. However, dispatchers must maintain professional certifications.
While you won't need to retake the CritiCall exam, maintaining your Emergency Medical Dispatch (EMD) and other certifications is mandatory for continued employment.
CritiCall Exam Questions and Answers
Most agencies require a minimum typing speed of 35 WPM and 70-80% accuracy on other modules. However, the CritiCall test passing score is set individually by each hiring agency.
The CritiCall examination typically takes between 2 to 3 hours to complete, depending on the number of modules the agency has selected for their testing process.
Retake policies vary by agency. If you failed CritiCall test modules, some agencies allow a retest after 30 days, while others require you to wait 6 months or until the next hiring cycle.
The CritiCall test is administered at the hiring agency's headquarters or a designated testing center. You cannot register for it independently; you must be invited by the agency.
Yes, many candidates find the CritiCall exam challenging due to the split-ear multitasking and fast-paced data entry requirements. Preparation with CritiCall test prep is highly recommended.
The CritiCall typing test involves listening to audio data (like names and addresses) and entering it into specific fields. It measures keystrokes per hour (KPH) and accuracy, not just raw speed.
Yes, the Biddle & Associates test often refers to the CritiCall assessment test, as they are a primary provider of this software for public safety agencies.
Use practice CritiCall test free resources to improve your typing speed and multi-tasking abilities. Focus on listening to information and typing it simultaneously.
Yes, you will use a mouse and keyboard. The CritiCall test simulates a dispatcher's workstation, so you must navigate between fields and screens efficiently.
The math section covers basic arithmetic relevant to dispatching, such as calculating distances or time differences. It is included in most CritiCall exam versions.