Why is accurate invoicing important in auto recycling?
Correct!
Wrong!
It ensures transparency and builds customer trust.
What is a core principle of ethical recycling?
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Wrong!
Complying with environmental laws protects the public and ecosystem.
How should customer complaints be handled?
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They should be acknowledged and addressed promptly and respectfully.
Which document outlines company values?
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The code of ethics defines expected behavior and policies.
Why should records be kept of all transactions?
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Wrong!
They support audits, legal compliance, and internal reviews.
What is key to building repeat business?
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Honest practices and quality parts encourage repeat customers.
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Why is staff training important?
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Wrong!
It ensures employees understand safe and ethical procedures.
What must be done before recycling a vehicle?
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Wrong!
Verify ownership and obtain proper paperwork to avoid fraud.
What system supports customer satisfaction tracking?
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CRM software helps monitor customer feedback and resolve issues.