What is essential in building long-term client relationships?
Correct!
Wrong!
Trust is fundamental to strong and lasting relationships.
Why is active listening important in sales?
Correct!
Wrong!
It shows respect and ensures understanding of client needs.
What role does follow-up play in client management?
Correct!
Wrong!
Follow-ups build relationships and address concerns.
Which approach leads to ethical sales?
Correct!
Wrong!
Understanding and addressing real client needs is ethical.
Why is it important to document client interactions?
Correct!
Wrong!
Documentation helps track commitments and compliance.
How can technology improve client management?
Correct!
Wrong!
CRM systems enhance communication and service tracking.
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What is client segmentation used for?
Correct!
Wrong!
Segmentation helps target services based on client profiles.
Why should professionals set realistic expectations?
Correct!
Wrong!
It prevents disappointment and builds trust.
What is the benefit of ongoing client education?
Correct!
Wrong!
Educated clients make better decisions and value service.