What is the most accurate way to verify a cash drawer's balance at the end of a shift?
Correct!
Wrong!
Counting cash physically and comparing it to the system total ensures accountability and prevents discrepancies.
Which action should a teller take when receiving a $100 bill that appears suspicious?
Correct!
Wrong!
Marking the bill with a counterfeit detection pen is a quick method to verify authenticity before accepting it.
When should a bank teller perform a cash count during their shift?
Correct!
Wrong!
Tellers should count their cash drawer at the start and end of shifts, and whenever temporarily leaving the station to maintain accuracy.
What is the best practice for preventing errors when handling cash deposits?
Correct!
Wrong!
Counting the money in front of the customer helps confirm the amount and avoids misunderstandings or disputes.
What step should a teller take when a customer disputes a withdrawal amount?
Correct!
Wrong!
Reviewing the transaction record is the most accurate and professional way to resolve discrepancies.
Why should tellers avoid multitasking while handling cash?
Correct!
Wrong!
Multitasking can lead to mistakes in counting and recording, increasing the risk of financial discrepancies.