The goal of conflict resolution is to address and resolve disputes fairly and amicably, ensuring that all parties feel heard and that a mutually beneficial solution is reached.

Mediation allows a neutral third party to facilitate communication between conflicting parties, helping them understand each other's perspectives and find a resolution.

Neutrality ensures that the mediator does not favor any party, which helps build trust and ensures a fair and unbiased process.

An essential skill for a mediator is active listening, which allows them to understand the perspectives of all parties and guide the conversation toward a resolution.

The first step is identifying the issue or conflict, ensuring that all parties involved clearly understand the problem before discussing potential solutions.

Mediation is preferred because it allows the parties to reach a resolution collaboratively, preserves relationships, and avoids the adversarial nature of litigation.

Cultural awareness helps mediators understand the diverse perspectives of the parties involved, promoting respect and improving communication during the mediation process.

Ensuring a successful resolution requires the mediator to help the parties identify their needs, work toward a mutually acceptable solution, and ensure commitment to the agreed resolution.

Confidentiality ensures that all parties feel safe discussing their concerns without fear of judgment or retaliation, which fosters trust and open communication during the mediation process.