A colleague appears frustrated while working on a difficult task. How should you respond?

Ignore them and focus on your own work.

Tell them to stay calm and figure it out themselves.

Ask if they need any assistance and offer support.

Criticize their frustration in front of others.

Correct! Wrong!

Offering support and asking if they need help fosters teamwork and effective communication in the workplace.

During a team meeting, a coworker continuously interrupts others. What is the best way to handle this?

Interrupt them to show how it feels.

Wait for a break and politely remind them to allow others to speak.

Tell your supervisor to handle it.

Avoid speaking to prevent further interruptions.

Correct! Wrong!

Politely addressing the interruptions ensures that everyone has a chance to speak and promotes effective communication.

A citizen approaches you with a complaint about a service delay. What is the most professional response?

Dismiss their complaint and continue working.

Listen attentively, acknowledge their frustration, and provide an update.

Tell them to wait like everyone else.

Refer them to someone else immediately.

Correct! Wrong!

Acknowledging their concern, remaining calm, and providing an update ensures effective public service communication.

A supervisor provides constructive feedback on your work. How should you respond?

Ignore the feedback and continue as before.

Listen attentively, thank them, and apply the feedback.

Defend your work without considering their points.

Complain to colleagues about the feedback.

Correct! Wrong!

Accepting feedback with professionalism and using it for improvement demonstrates strong interpersonal skills.

A coworker is struggling to understand a new process. What is the best approach?

Tell them to read the manual and figure it out themselves.

Explain the process clearly and offer to help if needed.

Make a joke about their confusion.

Ignore the situation and let them struggle.

Correct! Wrong!

Providing clear explanations and offering support fosters teamwork and effective communication.

You are working on a group project, and a disagreement arises. What is the best way to handle it?

Ignore the disagreement and continue working independently.

Encourage open discussion and work towards a compromise.

Take control and make the decision alone.

Let the disagreement escalate without intervention.

Correct! Wrong!

Encouraging open discussion and finding a compromise promotes teamwork and effective problem-solving.

A colleague appears frustrated while working on a difficult task. How should you respond?

During a team meeting, a coworker continuously interrupts others. What is the best way to handle this?

A citizen approaches you with a complaint about a service delay. What is the most professional response?

A supervisor provides constructive feedback on your work. How should you respond?

A coworker is struggling to understand a new process. What is the best approach?

You are working on a group project, and a disagreement arises. What is the best way to handle it?

FREE CSJT Problem-Solving & Analytical Thinking Questions and Answers

FREE CSJT Situational Judgment & Decision Making Questions and Answers

FREE CSJT Ethical & Professional Standards Questions and Answers