You are given a task with incomplete instructions and a tight deadline. What is the best course of action?

Guess the requirements and proceed with the task.

Ignore the unclear instructions and submit it late.

Ask for clarification before starting the task.

Wait until someone else completes the task first.

Correct! Wrong!

Clarifying the instructions ensures the task is completed accurately and efficiently within the deadline.

A citizen is upset due to a delay in service. What is the most appropriate response?

Ignore their frustration and continue working.

Apologize for the delay and offer an update or solution.

Tell them to be patient like everyone else.

Refer them to someone else immediately without explanation.

Correct! Wrong!

Apologizing for the delay and providing a solution helps manage the situation professionally and reassures the citizen.

During a meeting, two colleagues strongly disagree about a work-related issue. What should you do?

Take sides with the colleague you agree with.

Ignore the disagreement and let them argue.

Encourage discussion and focus on finding a solution.

Report the disagreement to management immediately.

Correct! Wrong!

Encouraging discussion and focusing on facts helps find a resolution in a professional manner.

A new policy is introduced that changes how work is done. How should you respond?

Ignore the new policy and continue as before.

Learn about the policy and adapt accordingly.

Complain to colleagues about the changes.

Refuse to follow the new policy unless others do.

Correct! Wrong!

Adapting to changes and learning the new policy ensures smooth transitions and workplace efficiency.

Your supervisor asks you to complete a task you have never done before. What should you do?

Refuse the task because you lack experience.

Attempt the task without asking any questions.

Ask for guidance and take initiative to complete it.

Pass the task to a coworker without informing your supervisor.

Correct! Wrong!

Asking for guidance while taking initiative demonstrates problem-solving skills and a willingness to learn.

You notice an error in an official document before it is finalized. What should you do?

Ignore the error since no one has noticed it yet.

Inform your supervisor and correct the error before submission.

Submit the document and let someone else handle it.

Blame another colleague for the mistake.

Correct! Wrong!

Identifying and correcting errors before submission ensures accuracy and professionalism.

You are given a task with incomplete instructions and a tight deadline. What is the best course of action?

A citizen is upset due to a delay in service. What is the most appropriate response?

During a meeting, two colleagues strongly disagree about a work-related issue. What should you do?

A new policy is introduced that changes how work is done. How should you respond?

Your supervisor asks you to complete a task you have never done before. What should you do?

You notice an error in an official document before it is finalized. What should you do?

FREE CSJT Interpersonal & Communication Skills Questions and Answers

FREE CSJT Ethical & Professional Standards Questions and Answers

FREE CSJT Situational Judgment & Decision Making Questions and Answers