Why is active listening important in customer service?
Active listening helps understand the client’s needs and builds trust during the consultation process.
What is the primary goal of upselling in travel sales?
Upselling enhances the travel experience while increasing revenue for the agency.
What is one key to resolving customer complaints effectively?
Empathy helps calm the client and signals that their concerns are being taken seriously.
Which of the following can help build client loyalty?
Following up post-trip and personalized service increase client satisfaction and repeat business.
What is cross-selling in travel consultancy?
Cross-selling involves suggesting additional products or services that complement the primary booking.
Which communication skill is essential when working with international clients?
Cultural sensitivity ensures effective communication and builds rapport across diverse backgrounds.
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Why is it important to manage client expectations from the start?
Setting clear expectations prevents misunderstandings and promotes satisfaction.
Which sales technique focuses on identifying client needs before offering solutions?
Consultative selling builds rapport and delivers customized solutions that meet the client's goals.
What should you do if a customer seems unsure about making a decision?
Offering additional details or testimonials can help them feel more confident in their choice.