What is the primary goal of hospitality management?
Hospitality management focuses on ensuring customer satisfaction through quality service and experience in the hospitality industry.
Which department is responsible for guest check-in and check-out in a hotel?
The front office handles all activities related to guest arrivals and departures.
Why is customer feedback important in hospitality?
Feedback helps managers improve services and understand guest expectations.
What is a key function of the housekeeping department?
Housekeeping ensures that guest rooms and public areas are clean and well-maintained.
Which skill is most essential for a successful hospitality manager?
Communication helps hospitality managers effectively coordinate and interact with staff and guests.
Which of the following is an example of a hospitality business?
Hospitality businesses include hotels, restaurants, and event venues.
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What is the purpose of Standard Operating Procedures (SOPs) in hospitality?
SOPs ensure consistency, safety, and quality in service delivery.
What does yield management help achieve in hospitality?
Yield management helps optimize revenue through strategic pricing based on demand.
What is a concierge responsible for in a hotel?
The concierge provides guests with information, bookings, and personalized services during their stay.